About GENTIX
GENTIX operates the website gentix.store and offers men’s personal-care products in Egypt. This notice explains the information processed when you browse the website, create an account, place an order or contact customer support.
Information we collect
- Contact and delivery information, such as your name, phone number, delivery address, governorate and email address if provided.
- Order information, including the items ordered, amount, order status and cash-on-delivery payment choice.
- Account information if you create an account and information you send to our customer-support channels.
- Technical information needed for website operation, security and troubleshooting, which may include IP addresses, device or browser details and cookies.
How we use information
We use this information to process and fulfill orders, communicate about deliveries, handle returns and customer-support enquiries, protect the website from misuse, keep appropriate business records and comply with applicable legal obligations. Optional marketing communications should only be sent where the relevant legal requirements and customer preferences permit.
Payment information
GENTIX accepts cash on delivery only. We do not need to collect card numbers through our checkout for cash-on-delivery orders.
Service providers and sharing
Information relevant to an order may be provided to delivery providers and service companies handling hosting, website operations, communications and security, only as necessary for their services. Delivery service is arranged with carriers able to accept the relevant products, and the partner used may vary with location and service availability.
Cookies
Our WordPress and WooCommerce website uses functional cookies and similar technologies for activities such as cart handling, sessions, account access and security. Any non-essential technologies introduced in the future will be evaluated against applicable privacy and consent requirements.
Retention and security
We retain information for as long as reasonably necessary for the relevant business purpose and any applicable accounting, tax, consumer protection or other legal requirement. We use reasonable safeguards to protect personal information, but no online service can guarantee absolute security.
Your choices and rights
Subject to applicable law, you may ask to access, correct or delete eligible personal information and may object to certain processing. Some information may need to be retained to comply with legal obligations or resolve transactions.
Contact and updates
For privacy questions or requests, contact GENTIX at 01034441000 or through WhatsApp at https://wa.me/201034441000. Effective date: 12 October 2026. We may update this notice to reflect changes to the website, operations and legal requirements.